Refund/Cancellation Policy
If you have any questions, please send a live chat to Customer Support.
• All remote visitation sessions are pre-paid and non-refundable. We will provide a refund if the inmate is transferred or released prior to the scheduled visit. If you believe that you are due a refund, please note that time is of the essence and you will need to request a refund no later than 60 days from the original date of purchase.
• Visits that are terminated due to a policy violation will not be refunded.
• Any paid visit that is unsuccessful because the inmate could not attend (court, lockdown, work, or other jail-related issues.) will be credited with a courtesy code. The code will be emailed to the inbox of the person who paid for the visit and may be used to reschedule at no cost.
• After the visit is scheduled, the time cannot be changed without first cancelling the visit.
• For standard (Non-Confidential) visitors, when you cancel a paid visit at least 4 hours prior to visit start time, you will be credited with a courtesy code.
• If you need to cancel your visit, go to My Account and look for the icon next to your visit. You will be emailed a courtesy code to reschedule the visit at no cost. If you do not see this icon as an option, it is too close to the scheduled start time, and the visit cannot be cancelled.
• If you miss a visit for any reason, no credit can be provided because the jail portion of the visit occurred whether you participated in it or not.
• You must join visits on time. Standard (Non-Confidential) visits that are not joined in time are subject to termination, and no credit or refund will be provided.
If you experience a technical problem, please send us a LIVE CHAT while the visit is happening, and we'll do our best to assist you. To chat, click on "chat with us" in the lower right corner of the website. We're happy to troubleshoot with you, but please note that all visitors are responsible for having working equipment and a strong, stable internet connection. Visits that are unsuccessful due to visitor's equipment, browser, and/or internet issues cannot be credited.
Questions? Please send us a live chat or email support@iwebvisit.com.
Your program was a wonderful help to us over the past five months. We live on the East Coast and could not have visited our son in California. We were able to keep him connected and reassured during a very difficult time. Thank you!!!! Also, your technicians were so kind and knowledgeable. They helped me when I had audio difficulties on my computer and were very supportive throughout the five months that we used the program.