Confidential Visitor Information

Confidential visits conducted through the iWebVisit system will not be monitored or recorded. To be considered for Confidential Status, please follow the steps below.

1

Create an Account

Enter all the required information, including your preferred facility. Choosing your preferred facility ensures that the jail receives your account information prior to requesting confidential status.

2

Send us a Live Chat

Click on “Chat with Us” and request the email address for the jail you’ll be visiting. Send an email to the jail with pictures of your photo ID and professional credentials.

*** If you schedule visits prior to obtaining confidential status, those visits will be monitored and recorded. You must cancel and reschedule any pending visits after being granted confidential status. ***

3

Schedule Visit

After the jail administrator confirms your confidential status, all visits scheduled on your current account from that point will not be monitored or recorded. If you visit more than one jail, you must request confidential status at each facility before scheduling remote visits.

*** You are the only approved visitor on your confidential account. Allowing other individuals to participate in your visits, who are not approved for confidential status, is strictly prohibited. Failure to comply will result in your confidential status being revoked for remote visitation. ***
NOTE: Because your visits cannot be monitored/recorded, we can’t tell if you’re having technical issues unless you contact us. For assistance, please send us a live chat by clicking “Chat with Us.”

Your program was a wonderful help to us over the past five months. We live on the East Coast and could not have visited our son in California. We were able to keep him connected and reassured during a very difficult time. Thank you!!!! Also, your technicians were so kind and knowledgeable. They helped me when I had audio difficulties on my computer and were very supportive throughout the five months that we used the program.

Noreen - Solano County, CA